Privacy policy

RR Tone Lab (“we”, “us”, “our”) operates this website and sells exclusively digital products, such as audio presets for Line 6 POD Go, Helix, and similar devices. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our digital products. By using the website or completing a purchase, you agree to the practices described in this Privacy Policy.

We collect only the information necessary to provide digital products and customer support. This includes your name, email address, payment information processed securely by Shopify Payments or other providers, and details of the digital products you purchase. Since we sell only digital products, we do not collect shipping addresses, physical delivery information, or any data related to returns or exchanges of physical goods. Shopify automatically collects technical information such as IP address, device and browser details, and website usage data, which are used for security, analytics, and improving the website.

We use your personal information solely to process payments, deliver digital files via download or email, send order confirmations, and provide customer support. We also use data to analyze website usage, improve product quality and security, prevent fraud, and comply with applicable laws and regulations.

All products sold on our website are digital. No physical shipping is involved, no shipping address is required, and no physical returns or exchanges are possible. Digital files are delivered immediately after purchase through a download link and a confirmation email.

We share your information only with service providers essential to operating our business. Our store is hosted on Shopify, which manages payments, analytics, and technical infrastructure and may process your data in countries outside your residence. Payment information may also be processed securely by Shopify Payments, PayPal, Apple Pay, Google Pay, or other gateways available at checkout. We do not store your full payment details.

Shopify uses cookies to maintain your session, enable checkout, improve website performance, and provide analytics. You can manage cookies through your browser settings. Our website and digital products are not intended for individuals under 16 years of age, and we do not knowingly collect data from minors.

We retain your personal information only as long as necessary to provide digital products, manage your account, and comply with legal obligations. Depending on your location, you may have rights such as accessing your data, requesting deletion or correction, requesting data portability, or opting out of marketing communications. You can exercise these rights by contacting us at supportrrtonelab@gmail.com.

Your data may be processed outside your country, and Shopify uses recognized legal mechanisms to ensure protection. We may update this Privacy Policy periodically, and the “Last updated” date reflects the latest version. For any questions about privacy or your personal data, you can contact us at supportrrtonelab@gmail.com. The data controller is RR Tone Lab.